1. Edition List
For the VIP.LEAN Behaviours Builder, the following editions are available or planned:
| Edition |
Status |
Costs |
Service |
Team Size |
Jira Instance Size |
| Free |
Planned (waiting for Atlassian feature activation in 2026) |
Free for all user tiers. For very occasional use of the app or test purposes. |
Best Effort |
Small |
Small / Test Instance |
| Standard |
Available |
Free for user tier 1–10. Moderate costs starting from 11 users with some limitations. |
Standard |
Mid |
Mid |
| Advanced |
Available |
Higher costs with more features, fewer limits and better SLA & service times |
Premium |
Enterprise |
Large |
2. Edition Comparison
The following table outlines the key features and service levels available in each edition:
| Feature / Service |
Free |
Standard |
Advanced |
| Number of Behaviours |
5 |
Evaluation: 10
20 |
Evaluation: 10
1000 - unlimited |
| Number of Actions |
5 |
Evaluation: 25
100 |
Evaluation: 25
1000 - unlimited |
| Number of Conditions |
5 |
Evaluation: 25
100 |
Evaluation: 25
1000 - unlimited |
| Total Monthly Field Modification Runs (from 01.01.2026) |
50.000 |
Evaluation & up to 10 users: 100.000
11 users and more: 250.000 + 5000 × number of users |
Evaluation: 100.000
500.000 + 10.000 × number of users |
| Conditions – Standard Fields |
✓ |
✓ |
✓ |
| Conditions – Links |
– |
– |
✓ |
| Conditions – Permissions |
– |
– |
✓ |
| Conditions – Basic Expressions |
✓ |
✓ |
✓ |
| Conditions – Advanced Expressions |
– |
– |
✓ |
| Actions – All Atlassian Supported Field Modifications |
✓ |
✓ |
✓ |
| Actions – Advanced Field Modifications (Planned) |
– |
– |
✓ |
| Actions – Standard Set Value Feature (based on static and other field values) |
✓ |
✓ |
✓ |
| Actions – Advanced Set Value Feature (Planned) |
– |
– |
✓ |
| Service Hours |
Monday–Friday, 9:00 AM – 5:00 PM CET/CEST |
| Max. Reaction Time |
Best Effort |
Evaluation period: Best Effort
P1 – Critical: 24h
P2 – High: 48h
P3 – Medium: 72h
P4 – Low: Best Effort |
Evaluation period: Best Effort
P1 – Critical: 12h
P2 – High: 24h
P3 – Medium: 36h
P4 – Low: 48h |
| Mean Time to Resolution (App Fix Not Required / Required) |
Best Effort |
Evaluation: Best Effort
3 / 5 service days |
Evaluation: Best Effort
1 / 3 service days |
3. Edition Upgrades and Downgrades
When an end customer switches from one edition to another, we never delete any created behaviours, actions, or conditions. We check whether any limits apply. If they do, we simply disable the most recent changes and inform the end customer. The customer can then adjust their configuration accordingly.
4. App Costs
Our pricing is publicly listed on the Marketplace and is calculated based on the user tier. We are planning stable prices for the first year and will not increase them during this period. On a yearly basis and depending on the actual costs incurred on the Forge platform, we review the option of a price adjustment every August 1st. However, any potential increase is capped at 10%.
4.1 Atlassian Forge Platform Pricing Model (from 01.01.2026)
📝 Note: Atlassian introduces a new pricing model for the Forge Platform starting 01.01.2026, which we as a vendor are required to pay. We will activate usage monitoring only from this date. Our goal is not to limit our customers – our limits are intentionally generous. We aim solely to control costs in cases of fraud or excessive usage (for example, when Jira credentials are shared among significantly more physical users than expected, leading to higher costs).
will inform users about usage quotas and send advance notifications via email. If we observe that limits need to be increased, we will adapt them accordingly.
4.2 Special Offers
ℹ️ Info: Please take advantage of our promotional code available for the first early adopters. We also offer special discount options for Atlassian partners.
If you would like to discuss pricing, just reach out to us at: support@viplean.io
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